The problem might be with your keyboard. To verify this, connect another keyboard and observe the results. If the problem disappears, it might mean your keyboard is faulty or that its Caps Lock key ...
Some fonts in Microsoft Office are designed to display all letters in uppercase, regardless of whether the Caps Lock is on or off. Copperplate Gothic is one such font. Check this and change the Font.
Use left and right arrow keys to seek audio. Are some keys on your laptop or external keyboard unresponsive while the rest work fine? It's a frustrating problem, especially when you have important ...