Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

New and emerging computing technologies have taken artificial intelligence (AI) and machine learning (ML) from potential game changers to genuine powerhouses of innovation. While there's certainly a ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, with experts predicting that KM will not only become a more vital function ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Artificial Intelligence Will Supercharge Knowledge Management for Lawyers Much like the apocryphal stories of Mark Twain's demise, the reports of KM's death continue to be greatly exaggerated. In this ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

The number 100 has some magical qualities to it. As we were compiling this year’s list of 100 companies to watch in the KM space, Dick Van Dyke celebrated his 100th birthday. That’s an achievement in ...

This indigenous water conservation method for farming, pictured here in 1975, is in use today as a climate smart agricultural technique. Volkmar Wentzel/Hulton Archive/Getty Images Indigenous ...