The couple's son had booked SpiceJet tickets for the evening flight scheduled to depart Delhi at 6:45 pm and arrive in Srinagar at 8:20 pm.
The Srinagar district consumer commission found that the complainant allegedly had to book another flight from Indigo the ...
While travellers slammed the airline for gross negligence, SpiceJet maintained that an initial delay had been communicated well in advance.
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