Most contact center platforms still treat routing as the defining moment in a conversation. But the customer journey continues to evolve after that first decision. Intent changes. Wait times increase.

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Andy Brinkmeyer shares how engineering ...

Anthropic shipped Claude Code Dynamic Workflows as a research preview on May 28, 2026, and the feature is architecturally more consequential than the Opus 4.8 benchmarks that dominated most coverage ...

Productivity software maker Notion is stepping into the agentic era. In a livestreamed product announcement on Wednesday, the company, known best for its collaborative note-taking app, introduced a ...

Director Destin Daniel Cretton, stars Tom Holland and Zendaya, and crew members offer an annotated script from the Sony/Marvel release.

The assembly line upended manufacturing last century—could teams of agents do the same for white-collar work? When people say AI will speed up drug development or fear that it will bring about mass ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Erik Steiger discusses the operational pain ...

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When your average daily token usage is 8 billion a day, you have a massive scale problem. This was the case at AT&T, and chief data officer Andy Markus and his team recognized that it simply wasn’t ...